Support
Frequently asked questions
How do I play?
Open the menu and choose How to play, or start the guided tutorial from the home screen. It walks you through a full hand in about three minutes.
How do I use my account on another phone?
Go to Settings › Account and sign in with the same Apple, Google, Facebook or email account on both phones. Your chips, games, avatar and screen name come with you.
How do I end a practice or pass-and-play match?
Open the menu to pause, then tap End match on the home screen twice. Nothing is won or lost.
I bought chips or a membership but don't see it.
Tap Restore purchases in Buy Chips. If it's still missing, email us with the date of purchase and the order number from your App Store or Google Play receipt.
How do I cancel a membership?
Memberships are managed by Apple or Google. iPhone: Settings › your name › Subscriptions. Android: Google Play › Profile › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before the renewal date.
How do I get a refund?
Refunds are handled by the store you paid. iPhone: reportaproblem.apple.com. Android: Google Play › Order history.
Can I cash out chips?
No. Chips are for play only, have no cash value and can't be cashed out, sold or transferred.
How do I report or block a player?
Open the chat in that game and use Report or Block. We review every report.
How do I delete my account?
Settings › Account › Delete my account, then tap again to confirm. Your sign-ins and name are removed, and any games in progress are forfeited. You can also ask us by email.
Still need help?
Email [email protected] with your screen name, your phone model and what happened. A screenshot helps a lot.